Frequently asked questions

Browse our range, add products to your basket and complete checkout. You will receive an email confirming your order and the payment details to complete it.

Tracked next-working-day delivery is standard. Orders placed before 14:00 (Mon–Fri) typically arrive the next working day.

Standard tracked delivery is £4.95 and free on UK orders over £50.

We currently deliver across the United Kingdom only.

Every parcel is sent in plain, unbranded packaging — there is no clue to the contents from the outside.

For health and safety reasons, medicines cannot be returned for a refund once they have been dispatched, except where the item is faulty or sent in error. See our Returns policy for details.

Please contact us within 7 days of delivery. We will arrange a replacement or refund at no cost to you.

You can pay by UK bank transfer (using the details we email after you place the order, with a 7-day window to complete payment) or by cryptocurrency.

Yes. We never collect or store card details on our website. Bank transfers go directly to our UK business account — your financial information is never exposed online.

Sign in and go to your /account page to update your address, contact details and order preferences.