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5 treatment categories. Each one is dispensed direct from our London pharmacy.

Frequently asked

Quick answers about prescriptions, delivery and pharmacist support.

Do I need a prescription to order?

Some treatments require a prescription, some do not. Prescription-only items include a short clinical assessment before checkout — our GPhC-registered pharmacists review every request and only dispense where it is clinically appropriate.

Are Cloud Pharmacy treatments UK-regulated?

Yes. Cloud Pharmacy is a GPhC-registered UK pharmacy. Every medicine we dispense is licensed for sale in the United Kingdom and supplied from our London hub.

How fast is delivery?

Orders placed before 3 pm on a working day are typically dispatched the same day. Standard tracked delivery is free on baskets over £40 and usually arrives within 1–2 working days.

What currency are prices shown in?

All prices on Cloud Pharmacy are shown in pounds sterling (GBP) and include UK VAT where applicable.

Which payment methods do you accept?

We accept all major UK debit and credit cards (Visa, Mastercard, American Express), Apple Pay and bank transfer.

Can I speak to a pharmacist before ordering?

Yes. Use the “Ask a Pharmacist” button on any page to chat with our clinical team during opening hours, or email support@cloudpharmacy.co.uk.

What is your returns policy?

For patient-safety reasons we cannot accept returns on prescription medicines once dispensed. Non-prescription items can be returned unopened within 14 days. See our returns page for full details.